operations team lead (bilingüe).

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En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.

Operations Team Lead (Bilingüe)

Are you a people leader passionate about developing teams, driving operational excellence, and
creating an outstanding customer experience?
We are looking for an Operations Team Lead to lead a team supporting U.S.-based insurance
operations. In this role, you will be responsible for coaching and developing employees, driving
performance against key operational metrics, and partnering with stakeholders across the United
States and Argentina to deliver exceptional service and business results.

What You'll Do
? Lead, coach, and develop a team of approximately 15 to 20 associates.
? Drive performance through regular coaching, feedback sessions, and career
development conversations.
? Monitor and improve key metrics related to quality, productivity, service levels, and
customer experience.
? Conduct one-on-one meetings and performance discussions to support employee growth
and accountability.
? Partner with leaders and stakeholders in both the U.S. and Argentina to achieve
operational goals.
? Support hiring, onboarding, training, and upskilling initiatives.
? Identify opportunities to improve processes, enhance customer experiences, and
increase team effectiveness.
? Foster a culture of collaboration, engagement, accountability, and continuous
improvement.

What We're Looking For
Required
? 2+ years of people leadership or supervisory experience.
? Advanced English proficiency (written and verbal). This role works closely with U.S.-
based leaders and teams, and business communications are conducted in English.
? Experience leading teams within customer service, call center, operations, insurance,
banking, or similar environments.
? Strong coaching and performance management skills.
? Excellent communication, stakeholder management, and interpersonal skills.
? Ability to prioritize effectively and adapt in a dynamic, fast-paced environment.

Preferred
? Previous experience managing teams of 15+ employees.
? Insurance industry experience.
? Experience working with operational KPIs and service-level metrics in a call center environment.
? Exposure to process improvement, transformation, or operational excellence initiatives.]

Additional Information
Important: This role follows the U.S. holiday calendar. Argentine national holidays are
considered regular working days when operations are open. Candidates should be comfortable
working within a U.S.-aligned operational calendar

Si consideras que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Envíanos tu CV!