talent tech analyst.

¡Esta propuesta te puede interesar!

The Talent Tech Analyst is accountable for managing, maintaining and continuously improving the technology infrastructure, workflows, and quality of the data that support our enterprise learning, performance and talent management teams across the organization.  Process, data, and systems governance, translating business and programmatic needs into system requirements, user experience and user support are key aspects of this role.

Primary Job Responsibilities

• Learning Management System (LMS) Administration & Support
• Categorize and manage daily inquiries/tickets received by the Talent Tech team.
• Resolve employee queries and communicate outcomes within SLA’s
• Troubleshoot course completion issues and resolve course playback errors
• Manage user access, password resets, and account terminations
• Manage requests for enrolment & removal of courses

Course & Learning Campaign Management

• Build and maintain courses, instructor led offerings, and virtual learning curriculums across our technology platforms
• Upload and test new content in the LMS & across supported devices
• Review & approve courses and/or deployments from LMS ‘Restricted Admins’
• Create and deploy learning campaigns for various business areas, including but not limited to; Risk & Compliance, Talent & Operations
• Manage learning content for new hire employees
• Conduct periodic reviews to audit and ‘clean up’ the content library

Reporting & Audits

•  Fulfil ad-hoc report requests for stakeholders and auditors
• Identify opportunities to improve existing, or create new reports, to meet the needs of our stakeholders

Stakeholder Management & Consultation

• Provide consultation for Learning Technology business requests
• Collaborate with M&A teams to integrate training for new acquisitions
• Train and support Learning Restricted Admins (LRAs) and Facilitators
• Participate in weekly deployment planning and team meetings
• Attend and contribute to regular meetings with Compliance & Vendors

Process Improvement & Documentation

• Review and update process documents, job aids, and reference guides
• Test LMS release updates and communicate changes to users
• Identify opportunities for continuous improvement to Learning Technology processes, including use of AI & automation

Talent Management Systems and Support

• Support the operational execution of Performance Review and Goal Setting cycles, including system configuration, template management, reporting, and coordination with HR stakeholders to ensure timely and accurate delivery.
• Manage the configuration and execution of Talent Calibration and Succession Planning processes in Workday, including event setup, security assignments, data updates, and stakeholder support.

Required Skills:

• Talent Management System: 2+ years’ experience within a Talent Management function supporting performance management and talent processes in Workday including configuration.
• LMS Administrator Experience: 2+ years working in a HR function supporting learning with working knowledge and experience of Workday’s Learning Management System.
• Tech and Process Savvy: Learns new systems quickly, thinks through implications, and can create user-friendly workflows and procedures.
• Communicates Effectively: Expresses thoughts and ideas in a clear and concise manner and provides information to others in a way that considers the needs of the situation and audience.
• Problem Solving: Able to analyze and solve problems, develop recommendations, and address issues/opportunities as they emerge
• Measurement:  Conducts and analyzes performance metrics to ensure program and solutions meet performance goals and standards goals (Metrics-Minded).
• Strong Collaborator:  Seeks the opinions of others and engages colleagues, managers, and employees to understand needs/challenges and inform processes, workflows, deliverables, etc.  Able to collaborate with employees across the globe and navigate cultural differences effectively.
• Customer focus: Genuine interest and ability to service internal clients and help address the root causes; ensure interactions and deliverables yield a high level of satisfaction from users.
• Relationship-Building: Builds strong relationships with internal stakeholders across the organization and leverages these relationships to learn and get things done.

Si consideras que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Postulate!

Sobre Randstad

En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores.