hazard forecaster.

¡Esta propuesta te puede interesar!

En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos? Combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.

Job Purpose

A Hazard Forecaster plays a significant role in the success of our business, as they are instrumental in assisting our management in making sure we are staffed to meet the needs of our clients and customers. What does that mean? Here at Assurant, our Command Center is the backbone of multiple internal clients within our support centers. As a Forecaster, you find patterns and analyze trends to make forward thinking business decisions. ?

 

Primary Job Responsibilities  

• Pull from various systems and analyze trends, volumes, patterns and initiatives to provide forecasted work item volume by client.
• Participate and present data during monthly meetings with the Operations team to discuss trends, projections, and to create a plan of action to meet Back Office staffing requirements.
• Provide staffing recommendations to meet contractual Service Level Agreement metrics.
• Complete reporting requests.
• Complete long-term forecast analysis for multiple clients and Back Office departments.
• Act as departmental Subject Matter Expert.
• Provide reporting from various data sources to quantify volume patterns, Average Completion Time (ACT) changes, and other support center metrics to serve as documentation of realized impacts to process improvement 
• Provide staffing recommendations to meet contact center contractual SLA metrics before and after improvement initiative implementation
• Provide reporting from various data sources in order to quantify call arrival, AHT changes, and other call center metrics to serve as documentation of realized impacts to process improvement
• Facilitate weekly meetings with the Operations team to discuss trends, projections, and to create a plan of action to meet contact center metrics
• Complete staffing analysis for budgetary reporting
• Other duties/projects as assigned 

 

Basic Qualifications Required - Experience, Skills, and Knowledge 

• High School diploma or GED  

• 3 years excel experience 

• A solid understanding of forecasting "best practices", terminology and functions 

• Coursework in or basic knowledge of Mathematical Statistics 

• Excellent analytical and problem-solving skills 

• Excellent oral and written communication 

• Ability to prioritize, organize, and work independently or as part of a team to complete multiple tasks 

• Fluent in reading, writing and speaking English 

• Team player/Flexibility 

• Accustomed to making sound and timely decisions based on diverse data 

• Proficient with Microsoft Word, Excel (macros, pivot table, formulas), and PowerPoint

 

Si considerás que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Postulate!

Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.