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detalles del trabajo

resumen

    detalles del trabajo

    ¡Esta propuesta te puede interesar!

    En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.

    From Randstad Technologies, we are looking for a Technology Help Desk Analyst to join our client’s team, Our Client is one of the most important and prestigious law firms in Argentina. With more than 40 years of vast experience and a career in the Argentinian legal market, headquartered in Buenos Aires City, we offer our services in every area of law and for all kinds of industries. 

     

    What will be the main responsibilities

    • Provide initial assessment, troubleshooting, and where possible, provide resolution of inbound issues 

    •  Record, track, monitor and follow up SLA breaches of incidents and service requests following the defined Incident Management Process.

    • Provide an accurate record of each incident description and resolution  Manage resolution of issues efficiently and professionally  

    • Monitor ongoing jobs and ensure immediate resolution of the reported problem  

    • Proactively identify and report potential Major Incidents and Problems to Team Lead for onward escalation to the appropriate team 

    •  Escalate and coordinate unresolved incidents to the appropriate support team by following defined escalation procedures  

    • Provide on-time status and communication to end-users regarding outstanding and resolved incidents 

     

    What does our client value most?

    • +1 experience working at IT Help Desk or Support Positions

    • excellent written and verbal level of English

    • Troubleshooting

    • Knowledge of Recording and follow-up SLA 

    • Knowledge of Software and hardware

    • Had worked with Windows/Linux

    • Knowledge of Switching and Routing (

    • Microsoft Applications Support and repairs

    • Willing to work on shifting schedule and Milti-tasking

     

    Offices are located in CABA 

    If you meet the requirements and are passionate about challenges, don't hesitate to apply now!

     

    Si consideras que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Envíanos tu CV!

      Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.

    ¡Esta propuesta te puede interesar!

    En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.

    From Randstad Technologies, we are looking for a Technology Help Desk Analyst to join our client’s team, Our Client is one of the most important and prestigious law firms in Argentina. With more than 40 years of vast experience and a career in the Argentinian legal market, headquartered in Buenos Aires City, we offer our services in every area of law and for all kinds of industries. 

     

    What will be the main responsibilities

    • Provide initial assessment, troubleshooting, and where possible, provide resolution of inbound issues 

    •  Record, track, monitor and follow up SLA breaches of incidents and service requests following the defined Incident Management Process.

    • Provide an accurate record of each incident description and resolution  Manage resolution of issues efficiently and professionally  

    • Monitor ongoing jobs and ensure immediate resolution of the reported problem  

    • Proactively identify and report potential Major Incidents and Problems to Team Lead for onward escalation to the appropriate team 

    •  Escalate and coordinate unresolved incidents to the appropriate support team by following defined escalation procedures  

    • Provide on-time status and communication to end-users regarding outstanding and resolved incidents 

     

    What does our client value most?

    • +1 experience working at IT Help Desk or Support Positions

    • excellent written and verbal level of English

    • Troubleshooting

    • Knowledge of Recording and follow-up SLA 

    • Knowledge of Software and hardware

    • Had worked with Windows/Linux

    • Knowledge of Switching and Routing (

    • Microsoft Applications Support and repairs

    • Willing to work on shifting schedule and Milti-tasking

     

    Offices are located in CABA 

    If you meet the requirements and are passionate about challenges, don't hesitate to apply now!

     

    Si consideras que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Envíanos tu CV!

      Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.