sr. billing manager.

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En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.

 

We are looking fo a Senior Billing Manager that will lead all aspects of billing activities supported by the service center; interface with other quote-to-cash leaders to ensure that the agreed service levels are met; develop and maintain positive working relations with attorneys, business services professionals, and client personnel; and suggest process improvements and provide reports to the senior leadership.

 

Responsibilities:

• Manage the day-to-day production and delivery of the Firm's invoicing to clients
• Manage billing teams providing direct support to in-market personnel and client teams
• Measure performance against agreed KPIs and work with the center leadership and the Global Process Owner - Quote-to-Cash to ensure that those service levels are met
• Ensure compliance with established processes and escalate deviations for resolution
• Interface with Firm stakeholders and clients to resolve specific issues, enhance operations or implement new standards and processes
• Identify opportunities to enhance and improve processes in coordination with quote-to-cash leadership
• Maximize collaboration opportunities with other business services leaders by developing and leveraging relationships with those leaders
• Manage recruiting, onboarding, and ongoing training for team members
• Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals
• Drive performance excellence with effective communication, performance management, and employee recognition

 

Skills and Experience:

• Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses
• Good experience in a billing role
• General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
• Keen attention to detail and effective organizational skills
• Excellent English communication skills (verbal and written)
• Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
• Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes
• Knowledge and experience of financial systems (SAP preferred) but not required
• Ability to prioritize and handle multiple tasks to meet deadlines
• Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
• Strong problem-solving and analytical skills
• Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative

Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.