Our client is lookinf for a Document Management Solutions Engineer to be responsible for providing 3rd Line support as well as the deployment, implementation, and ongoing maintenance of the Firm's Document Management System.
Responsibilities:
Provide exceptional quality 3rd Line support for end-users working from a team assignment queue in ServiceNow
Assist with the implementation of solutions Document Management related solutions. This includes aspects of project work, as well as maintenance, change management, and system upgrades
Provide technical inputs to the DM team and other Technology teams. This includes collecting and sharing feedback from onsite support team members
Collaborate with on-site and technical teams with performance and functional testing of the application, planning for upgrades/rollouts, and general problem-solving.
Skills and experience:
Experience in successful product implementations and ongoing enhancements.
Knowledge of Cloud technologies
Expert level knowledge of the iManage product. Current experience with the most recent version of iManage and with SPM, Mobile iManage, and RBRO Integration components is preferred.
Fluent written and spoken English
