We are lookig for a Billing Supervisor who will support all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS) and client personnel; and suggest process improvements and provide reports to the senior leadership.
Responsibilities:
- Supervise the day-to-day production and delivery of the Firm's invoicing to clients
- Supervise billing teams providing direct support to In-Market personnel and client teams
- Ensure compliance to established processes and escalate deviations for resolution
- Escalate issues to Center management and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes
- Interface with Firm stakeholders to resolve specific issues
- Contribute in identifying opportunities to enhance and improve processes in coordination with Q2C leadership
- Supervise recruiting, on-boarding and ongoing training for team members
- Lead the team by being a role model, identify opportunities allowing for employee growth and assist the team in achieving all goals
- Drive performance excellence with effective communication, performance management and employee recognition
Skills and Experience:
- Preferably, Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
- Good experience in a billing role or accounts receivable role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
- Strong communication and leadership skills.
- Flexibility to work a reasonable shifting schedule is required
- Keen attention to details and effective organizational skills
- Fluency in English (verbal and written)
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Confident to escalate and ask questions, especially when being asked to deviate from standard processes
- Knowledge and experience of financial systems (SAP preferred but not required)
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when require
- Strong problem solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.
We are lookig for a Billing Supervisor who will support all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS) and client personnel; and suggest process improvements and provide reports to the senior leadership.
Responsibilities:
- Supervise the day-to-day production and delivery of the Firm's invoicing to clients
- Supervise billing teams providing direct support to In-Market personnel and client teams
- Ensure compliance to established processes and escalate deviations for resolution
- Escalate issues to Center management and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes
- Interface with Firm stakeholders to resolve specific issues
- Contribute in identifying opportunities to enhance and improve processes in coordination with Q2C leadership
- Supervise recruiting, on-boarding and ongoing training for team members
- Lead the team by being a role model, identify opportunities allowing for employee growth and assist the team in achieving all goals
- Drive performance excellence with effective communication, performance management and employee recognition
Skills and Experience:
- Preferably, Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
- Good experience in a billing role or accounts receivable role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
- Strong communication and leadership skills.
- Flexibility to work a reasonable shifting schedule is required
- Keen attention to details and effective organizational skills
- Fluency in English (verbal and written)
- Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
- Confident to escalate and ask questions, especially when being asked to deviate from standard processes
- Knowledge and experience of financial systems (SAP preferred but not required)
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when require
- Strong problem solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.
